FAQ's on web browsers and web browser updating

FAQ on why your browser needs to be updated and how to do this.


Q: Why should I update my browser?

A: Outdated browsers may contain the following flaws:

  • May have serious security flaws that allow malicious websites to read your files, damage your files, steal your passwords, infect your computer with viruses … and much more.
  • May have bugs and limitations that may create problems when you use websites.
  • May make websites harder to use.


Q: What security issues does an outdated web browser contain?

A:  You must consider security when choosing your browser.

 One factor is how severe security problems are, and how quickly they are fixed. Problems in Chrome, Firefox, and Opera, for example, tend to be less severe and more quickly fixed than problems with Internet Explorer. If you use Windows or OS X, be especially cautious of the less popular browsers, because they tend to get security updates later than the more popular  browsers.

Another factor is how well browsers can be configured to prevent security problems. Internet Explorer, for example, can be made much safer by turning off many features, but this compromises some web pages and applications and therefore may not be right for you. Note also that all browsers are safer if you use an operating system with restricted rights: for example, if you use Windows with a limited (non-administrative) account.

Another factor is security risks created by browser add-ons: you should use as few add-ons as you can, get the latest add-on updates, and pick the safest browser and add-ons which meet your needs.



Q:  How do browser add-ons affect my computer?

A:  Add-ons, also known as ActiveX controls, browser extensions, browser helper objects, or toolbars, can improve your experience on a website by providing       multimedia or interactive content, such as animations. However, some add-ons can cause your computer to stop responding or display content that you           don't want, such as pop-up ads.

If you suspect that browser add-ons are affecting your computer, you might want to disable all add-ons to see if that solves the problem.


Q: I was told to update my browser. How do I do this?

A:  Windows Users

Internet Explorer:       



  • In your browser's menu, go to -
  • Help > Check for Updates
  • Or visit  to locate the appropriate updates.


  • Chrome normally updates automatically.

You can check  to see the latest version..

Mac Users




  • In your browser's menu, go to -
  • Help > Check for Updates

            Or visit to locate the appropriate updates



The HourDoc as a PHP website


What is a PHP website?

PHP is probably the most popular scripting language on the web. It is used to enhance web pages. With PHP, you can do things like create username and password login pages, check details from a form, create forums, picture galleries, surveys, and a whole lot more. If you've come across a web page that ends in PHP, then the author has written some programming code to liven up the plain, old HTML.

PHP is known as a server-sided language. That's because the PHP doesn't get executed on your computer, but on the computer you requested the page from. The results are then handed over to you, and displayed in your browser. Other scripting languages you may have heard of are ASP, Python and Perl. (You don't need to know any of these to make a start on PHP. In fact, these tutorials assume that you have no programming experience at all.)

The most popular explanation of just what PHP stands for is "Hypertext Pre-processor". But that would make it HPP, surely? An alternative explanation is that the initials come from the earliest version of the program, which was called Personal Home Page Tools. At least you get the letters "PHP" in the right order!


                              FAQ from the HourDoc community on the web browser issues.


The following questions and answers was ticket handled by our customer support team regarding a manager that is not able to access his OnBoarding.


Q:  Manager: I cannot access my OnBoarding can you please assist me?

A:  Support  :  We followed the following steps.

  • Test login for this manager from personnel web browser, test passed.
  • Test login for manager from the following (up to date) browsers – Chrome, Mozilla FireFox, IE (Internet Explorer) and Safari, test passed.
  • Tested login for this manager on outdated web browser - Chrome, Mozilla FireFox, IE (Internet Explorer) and Safari, test passed in FireFox and Safari, failed in IE and Chrome.


From your screenshot attached we could see that you are using IE as an web browser. We need to make sure that your web browser is up to date. Please go to, this web page will tell you the status of your browser as well as java script running in your browser.


Q:  Manager:  I’ve visited that page, it says that I’m using IE8 and java scripted is disabled in my browser.

A:  Support  :  After in-depth investigation our support team has concluded that your web browser is out of date. The outdated web browser and the java that                          is disabled caused a security conflict with our website.


The following questions and answers was ticket handled by our customer support team regarding a employees not being able to enter text in some of the required fields in OnBoarding.


Q: I am a new hire, Austin, and I am unable to complete step one of the OnBoarding process as I cannot complete the Drivers License Expiration Date field.          The form is not allowing me to enter any text and the colander does not drop down. Please Help! 

A: Hi Austin, this issue is usually caused by an outdated browser version; I have seen this happen with Internet Explorer 8. Please try and update your                    browser to the latest supported version or you could try using a different browser. We suggest Google Chrome or Mozilla FireFox


Q:  I have tried multiple times to complete and have my form signed & checked without success...same goes for the W-4 & I-9 forms. Please assist 

A: Hi, we are unable to replicate the issue on our side. This is most often caused by an outdated browser version or JAVA not being updated. Please update        your browser and/or JAVA and the issue will be resolved.


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